There are many and repeating weakness in the way people solve problems within the organization - people jump to conclusion about the causes or solutions without first clarifying the problem, people take corrective countermeasures on probable causes without verifying the truth of the causes, they take corrective action which are more containing than corrective. Preventive actions are seldom taken. All these things happen because of the lack of a systematic & complete problem solving process.

Problem solving competency needs to be developed within the organization but there is no effective tool to assist in this. With the transparency created on the problem solving process through the web based approach by Argisolv and its ability to keep track of the quality of individual problem solving projects and its ability to report on it in various ways makes Argisolv an effective tool to help in developing this core competency. In short, Argisolv :